Knowledge Base

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Joining Penny Miller

Does it cost anything to join?

No! One of the unique things about Penny Miller is there is no joining cost. It is completely free to sign up and begin your new role as a Penny Miller Distributor!

What does a Penny Miller distributor do?

As a Penny Miller Distributor, you’re role is to deliver and collect catalogues within your local community, and deliver goods to your customers for any orders placed with Penny Miller.

Would I have to sell anything as a Penny Miller distributor?

As a Penny Miller Distributor, your role is to deliver and collect catalogues within your local community, and deliver goods to your customers for any orders placed with Penny Miller.

Is there a dress code?

There is no strict dress code, but we do encourage our distributors and Area Managers to wear their Penny Miller team shirts so you are easily recognizable to customers as a trusted member of the Penny Miller family.

How old do I need to be to become a Penny Miller distributor?

To join Penny Miller as a Distributor you need to be over 18 years-of-age at the time of lodging your application, or 16 years-of-age with parental consent.

How will joining Penny Miller benefit me?

Penny Miller offers you the opportunity to run your own home-friendly business as a Distributor, be your own boss, work flexible hours, close to home, with uncapped earning opportunities and ongoing support from a friendly team!

It’s a great way to earn extra cash, get fit and active, even meet your neighbours and get to know your community a bit better.

There are also great bonus incentives; at Penny Miller we believe it’s important to reward our Distributors and Team Leader for their hard work and dedication

Are Penny Miller distributors employees of the company?

No, Penny Miller Distributors are not employees, as a distributor you act as your own boss, and set your own hours. It’s a great opportunity to earn extra cash independently, but we are always here for support and guidance!

Distributor questions

Is Penny Miller a Pyramid Selling Scheme?

No. Penny Miller is a home shopping and catalogue delivery company, and we don’t actually require our distributors to sell anything. We’re completely transparent to all of our Distributors and Area managers about how much money they can make, how the company works, we don’t require anyone to pay any joining fees and there are no hidden costs. We believe in empowering our distributors and Area Managers as they are the heart and soul of the company.

Will online ordering take away from my commission??

Penny Miller Distributors never miss out on commission from online orders. Distributors will receive commission from any orders placed online via the Penny Miller Website within their area. Online orders will be forwarded to your Team Leader who will place the order on your behalf.

How should I handle a customer that can’t pay for their order?

It is company policy to never leave products with anyone who has not paid for them in any situation. It’s still important to be sensitive with customers in your community, make sure to be as helpful as you can in any circumstance, communicate clearly and always keep a good relationship with Penny Miller customers. In these situations make sure to communicate with your Team Leader and ask them for help in resolving any issues.

What if my customer can pay for some of their order, but not the full amount?

In the situation that your customer genuinely wants their order but cannot pay for it all at once, ask them how many products they can afford to pay for on the day of delivery. Once the customer has paid for the products they can afford, leave these items with your customer and arrange to return at a later date to receive payment for the remaining products in their order. You can offer your customer a maximum of seven (7) days extension.

What should I do if my customer changes their mind on their purchase?

If your customer changes their mind deciding that they do not wish to purchase the products after all, they are completely entitled to refuse delivery. Return the order in the delivery bag to your Team Leader with the order form attached, so the items can be restocked and sold with another order.

My customer keeps asking to reschedule delivery, what should I do?

If one of your customers continually asks for you to reschedule the delivery date and time of their order, try to be as helpful and accommodating as possible while aiming to lock down a delivery date, always communicate clearly and always keep a good relationship with Penny Miller customers. In these situations make sure to communicate with your Team Leader and ask them for help in resolving the issue. It is company policy to never leave products with anyone who has not paid for them.

What do I do if the catalogue is not left out?

Knock to see if the customer is at home and if so, ask them for the catalogue. If the customer is not at home when you call, simply leave a Sorry I Missed You slip at the front door where it can be easily seen when they come home.

Team Leader questions

What is the difference between a Distributor and a Team Leader?

As a distributor your role is to drop off & pick up catalogues, and deliver products. As a Team Leader, you also get to recruit, train and motivate your own team of distributors. The Team Leader role is more support focused and requires 12-20 hours a week.

Do you need to become a Distributor before becoming a Team Leader?

In a word – no. It’s not necessary to join as a Distributor first, in fact you can start your training as a Team Leader from scratch today by signing up today.

What are the responsibilities of a Team Leader?

TL’s enjoy a more people focused role: recruiting, training and motivating your own team of Penny Miller Distributors, growing your team to a level that reaps continual rewards for you and all your Distributors, delivering and collecting your own PM catalogues causing your own business to grow even faster. Absolutely no selling is involved, and it only requires 12-20 hours per week.

Customer questions

Can I claim a refund/replacement for a product I’m unhappy with?

Of course! Make sure to keep your customer order/receipt form with every order as you will need proof of purchase, then simply contact your local Distributor who will ensure you are either refunded or given a suitable replacement. For those customers requiring a refund, please be advised that if you paid cash for your order, you distributor will happily refund the money to you directly when they pick up the item (with proof of purchase). However, if you’ve placed your order online using a credit card, your refund will take a few days to process and the amount outstanding will be refunded to the credit card you initially paid with.

How do I return an item that is either faulty or not suitable?

You can contact your local Distributor and they will be happy to refund your payment or replace the faulty item. If you are unable to contact them please feel free to call our friendly Customer Service Line on 1300 133 362 and we will be more than happy to assist you! Make sure you have your customer order/receipt form

How do I contact my local Distributor?

You will find your local Distributor’s information, name and contact number on the customer order/receipt form or on the back of your Penny Miller catalogue. If you are not able to obtain the number in this manner then please call our friendly Customer Service Line on 1300 133 362 and we will be more than happy to assist you!

I cannot get in touch with my local Distributor, what should I do?

If you’re struggling to get through to your local distributor please call our friendly Customer Service Line on 1300 133 362 and we will be more than happy to assist you with any issues or queries you may have!

Who do I contact if I do not want a catalogue left at my doorstep?

Please call our friendly Customer Service Line on 1300 133 362 and we will add your address to our Do Not Drop Register, so you won’t receive any more catalogues.

When can I expect to receive a new Penny Miller catalogue?

Every 8 weeks a new catalogue will be sent out, and dropped off at your doorstep by your friendly neighbourhood Distributor.

Is there a shop or showroom where I can see the Penny Miller products?

Penny Miller does not have a company showroom or store as we specialize in home shopping, however you are more than welcome to ask your local Distributor any questions you may have about any of our products that you would like any more information on! You can also call our friendly Customer Service Line on 1300 133 362 and we will be more than happy to assist you with any issues or queries you may have!

Join the team

Become a Distributor

As a Penny Miller Distributor, you deliver and collect catalogues within your local community, and deliver goods to your customers for any orders placed with Penny Miller. Requires 8-12 hours a week. Earn up to $150 per week.

Become a Team Leader

As a Team Leader, you’ll also get to recruit, train and motivate your own team of distributors. The Team Leader role is more support focused and requires 12-20 hours a week. Earn up to $350 per week.

Ready to join?

Simply complete the application form by clicking the APPLY NOW button below. Your details will be forwarded to an Team Leader.